University of Illinois System
MAJOR ACCOMPLISHMENTSBUSINESS UNITSPREVIOUS YEARS

Administrative Information Technology Services (AITS)

Serving the university community with enterprise-level IT solutions, Administrative Information Technology Services (AITS) provides enterprise-wide information technology services that enable the critical administrative business processes of the University of Illinois System. Our systems and services directly support the business operations necessary for teaching, learning, research, and outreach. Our services reach students, staff, faculty, and the state-wide community.

AITS Infographic

Our work supports the U of I System’s core HR, payroll, finance, student, and research administration functions. In addition, AITS works in partnership with university IT units to provide security as well as identity and access management. AITS works closely with university IT through the University of Illinois Information Technology Leadership Team (UI IT LT) and other strategic relationships. Through strategic planning and university-wide collaboration, our guiding principles focus on efforts to empower our university community in their daily work with systems and services that function seamlessly and responsively.

Scope of Services

AITS delivers enterprise-wide IT solutions and services in support of the mission-critical functions of the U of I System. AITS supports student services, financial aid, human resources, payroll, and finance for over 130,000 students, staff, and faculty.

Staff
  • Use financial systems such as A/R, GL, and payables
  • Hire and manage staff
  • Use iBuy software and PCards
  • Process payroll
  • Perform travel and expense reporting
  • Receive system-wide training
  • Manage IDs and Single Sign-On
  • Manage benefits and earnings
  • Receive operational reporting and data visualizations
Students
  • Perform travel and expense reporting
  • Receive system-wide training
  • Manage IDs and Single Sign-On
  • Manage benefits and earnings
Faculty
  • Perform travel and expense reporting
  • Receive system-wide training
  • Manage IDs and Single Sign-On
  • Manage benefits and earnings

Accomplishments

Enterprise Systems Icon

Ensuring Modern, Safe, and Efficient Enterprise Systems

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ERP Icon

Advancing ERP Modernization

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Decision Making Icon

Improving Data-Driven Decision Making

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Disaster Recovery Icon

Enterprise Data Center Disaster Recovery Failover Test

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Target Accomplishments Graphic

Key Metrics

AITS tracks and publishes an extensive set of operational and strategic metrics each year, which may be found in our annual metrics report and our strategic plan progress reports. The following are the key metrics that we track:

Uptime

99.97%

AITS’s goal is to maintain uptime above 99%. This number does not include planned downtime for upgrades and maintenance.

Net Promoter Score

88.3%

An NPS rating above 50 is considered excellent, and a rating above 70 is considered world-class. AITS’ goal is to maintain a world-class ranking. For FY24, 88.3% of our raters would recommend our services.

Hours Saved by New Automations

21,186

For FY25, we added 29 new automations for an additional savings of 21.2K hours per year.

Web Service Transactions

471 MILLION

AITS measures the value we provide to our clients by counting the number of times that our clients use a web service we provide. It is an indication of the time and resource savings provided by our services.

Active Users for All Data Tools

7,144

AITS’ active users measurement indicates the number of people taking advantage of the data tools we provide and maintain.

Cyberattacks Prevented

UP TO

218 MILLION

DAILY

The system faces a staggering number of cyberattacks each day. AITS security measures are instrumental in safeguarding vital information and infrastructure.

Annual Business Transactions

AITS monitors the number of business transactions enabled by our services. We do not set a target for this measurement, but it provides perspective on the broad scale of our services.

164,241

HR FRONT END TRANSACTIONS

13,997,739

REGISTRATION RECORD TRANSACTIONS

1,014,761

REGULAR PAYROLL TRANSACTIONS

214,818

IBUY TRANSACTIONS

7,309

PROPOSALS SUBMITTED THROUGH START MYRESEARCH