System Shared Services

All System Office units can leverage a set of business professional services made available through the Chief Financial Officer. Business Solutions, Instructional Design, Project Management, and Process Improvement are all services now being offered and provide the following benefits:

  • Staff experienced in and/or professionally certified in areas outside of the unit’s areas of expertise
  • Staff coming from a resilient team with an established support structure
  • A set of methodologies and processes that have been tested and proven in the university environment

Details and contact information is provided below and are all made available through service level agreements, as resources allow, and at no charge.

Business Solutions and Support

Business Solutions and Support (BSS) has established a Business Shared Service Center that provides a pool of staff with expertise on administrative areas that surpass the expertise available in most departments. Services include:

  • Budget and Financial Operations assistance, including office supply purchases and monthly statement reconciliation
  • Building / Space / Facility support, including submission of repair requests and the arrangement of routine and/or one time maintenance.
  • Equipment Management, including tracking tagged inventory, updating FABweb, and assisting with biennial inventory
  • Travel, including recommending, procuring and reimbursing travel and business related expenses
  • Unit Security Contact (USC), process security requests


Instructional Design

Business Solutions and Support (BSS) will provide instructional design and certification program services for System units upon request. System units will benefit by having experienced instructional designers partner with their subject matter experts to develop their instructor-led and online training and certification programs.


Process Improvement

AITS Business Process Improvement (BPI) will provide process improvement services, training, and facilitation services in support of CFO prioritized work. Minimal portfolio management will be performed on this work by including these projects in the normal set of AITS BPI / PMO processes.

Short-duration engagements: CFO organizations that require short-duration engagements such as Kaizen events, training, facilitation, or process mapping may request services directly from Amy Glenn. Amy will fill these requests as capacity allows.

Process improvement project: CFO organizations requesting a full RAPID methodology or data analysis process improvement project must have their requests prioritized by the CFO and submitted through Responsibilities/roles for the parties involved in the process improvement project will be defined in the project charter.

For more information: